Every Shelf product is backed by a 7-day, no-friction refund. Here's exactly how it works.
7 days. If the product doesn't work as described, you get your money back.
Email support@shelfhq.co with your order number. We process refunds within one business day.
We respect every buyer's right to a refund and process them quickly, without friction. We also reserve the right to decline future purchases from customers who repeatedly request refunds across our catalog.
If this applies to you, we'll let you know respectfully, process your current refund in full, and block your account from additional purchases through our storefront and payment partners (Gumroad, Lemon Squeezy, and any future payment processors we use).
One refund is always fair game. A pattern across multiple products tells us Shelf isn't the right fit — and we'd rather part ways cleanly than continue a relationship that isn't working for either side.
This clause exists because digital products are instantly copyable. The vast majority of buyers act in good faith and this policy never comes up. For the small minority who don't, it's how we stay in business without raising prices on the rest.